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HelpDeskPro – Customer Support Ticket System for Ecommerce

Project Overview
  • Project Title: HelpDeskPro – Customer Support Ticket System for Ecommerce
  • Domain: Ecommerce
  • Technology Stack: Java 17, Spring Data JPA, MySQL, HTML, CSS, React
  • Duration: 3 Weeks
Project Description

HelpDeskPro is a dedicated support ticket management system built to handle customer queries, complaints, and feedback efficiently within an ecommerce platform. It enables customers to raise support tickets for issues like order problems, returns, payments, and product inquiries. Admins and support agents can manage, assign, and respond to tickets in a structured, tractable manner.

Key Objective
  • Provide customers with a user-friendly interface to raise and track support tickets.
  • Streamline communication between customers and support teams.
  • Enable admins to monitor agent performance and ticket resolution timelines.
  • Maintain a complete history of customer interactions and resolutions.
  • Categorize and prioritize tickets to improve response efficiency.
Core Feature
  • Multi-Role User System (Admin, Support Agent, Customer).
  • Ticket Creation with Categories (Order, Product, Refund, Technical, etc.).
  • Ticket Status Workflow: Open → In Progress → Resolved → Closed.
  • Priority Levels: Low, Medium, High, and Critical.
  • File Attachment Support (e.g., images, receipts).
  • Internal Notes for Support Agents.
  • Auto-assignment of tickets based on category or load.
  • Email/SMS Notifications for Ticket Updates.
  • Ticket History and Resolution Timeline.
  • Analytics Dashboard for Admin (Tickets per Day, Average Resolution Time).
  • Customer Satisfaction (CSAT) Feedback Post-Ticket Closure

Tools & Technologies Used

Category Tools / Technologies
Language Java 17
Framework SpringBoot
ORM Spring Data JPA
Notifications Java Mail, Twilio (SMS)
Map Integration Google Maps API / Mapbox
Database MySQL (main database), Redis (cache)
Authentication & Security Spring Security + JWT
API Documentation Swagger / SpringDoc OpenAPI
Logging Log4j
FrontEnd React.js
Visualization JasperReports / Apache POI, Chart.js / Recharts
Building Tools & Dependencies Maven, Git, Jenkins
Testing Mockito, Postman (API Test)
Cloud and Deployment Docker, AWS EC2, RDS

Prerequisites

💻 System Requirements
  • Operating System: Windows / Linux / macOS
  • Minimum 8 GB RAM (Recommended: 16 GB)
  • Java JDK 17 installed and configured
  • Node.js with npm or yarn for React.js frontend
  • MySQL Server for ticket and user data
  • Redis installed for caching and performance
  • Docker installed for containerized deployments
📦 Software Dependencies
  • Spring Boot (Backend framework)
  • Spring Security + JWT + OAuth2 (Authentication & Authorization)
  • Spring Data JPA (Database interaction)
  • React.js (Frontend framework)
  • Java Mail & Twilio (Email/SMS notifications)
  • Swagger / SpringDoc OpenAPI (API documentation)
  • JasperReports / Apache POI (Ticket reports and exports)
  • Chart.js / Recharts (Dashboard charts and analytics)
  • Log4j (Application logging)
🧰 Tools & Services
  • IDE: IntelliJ IDEA / Eclipse (Backend), VS Code (Frontend)
  • Version Control: Git + GitHub/GitLab
  • Build Tool: Maven
  • CI/CD Tool: Jenkins (for automated deployments)
  • Cloud Hosting: AWS EC2 (app server), RDS (MySQL DB)
  • Postman (for REST API testing)
🌐 Technical Knowledge
  • Spring Boot REST API development
  • Role-based access control using Spring Security + JWT
  • Handling relational data with JPA
  • React component-based development and state management
  • Building and consuming RESTful APIs
  • Integration of notification systems (Email/SMS)
  • Creating analytics and charts for admin dashboard
  • Docker containerization and AWS deployment pipeline
  • TechnologyJava
  • TypeWeb Application
  • Duration3 weeks
  • ModeOnline/Offline
  • CertificateYes
  • Project ReviewIncluded
  • Doubt SupportLive & Chat Support
  • Career SupportResume & Interview Tips
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